Verint Systems Inc. (NASDAQ: VRNT), which released its financial results for the first quarter of its fiscal year 2025, saw a notable increase in the price of its shares during current-market session. VRNT shares have increased by 18.75% as of the most recent update, hitting $33.51 on US stock charts.

Highlights Of Finance And Demand In The Market

Verint (VRNT) released financial figures posting a 2% year-over-year growth in sales, totaling $221 million. On the other hand, with an 11% rise over the previous year, earnings per share (EPS) were $0.16 on a GAAP basis and $0.59 on a non-GAAP basis.

The primary cause of the growth is the requirement for AI-driven business results, particularly in enhancing contact center customer experience (CX) automation. Compared to competing contact center systems, Verint’s open platform—which was unveiled last year—has proven essential in converting the newest AI technology into successful AI business outcomes.

Increasing Business Prospects For Verint

In the contact center industry, artificial intelligence has enormous and quickly growing potential for commercial consequences. Businesses are using AI-powered chatbots more often to improve customer experience and save labor expenses. During Q1, numerous leading global brands opted for Verint’s open platform and AI-powered bots to achieve concrete AI business results. Verint’s Q1 revenue and non-GAAP diluted EPS surpassed initial guidance, prompting the company to raise its annual outlook to reflect sustained market demand for CX automation.

Success Of Verint’s AI In Contact Centers

In a separate announcement, Verint revealed that a multinational bank has successfully utilized the Verint Coaching Bot to improve up-sell close rates among its contact center agents. The bank aimed to enhance revenue generation by providing agents with real-time guidance through the Verint Coaching Bot, enabling them to consistently present the right up-sell offers at optimal times.

This strategic deployment led to a 48% increase in contact center sales over a two-month period. The Verint Coaching Bot exemplifies the tangible AI business outcomes that can be achieved by guiding agents to offer personalized up-sell opportunities based on customer profiles. This real-time coaching capability not only improves up-sell close rates but also has the potential to drive substantial sales growth within contact centers.