Template — review by counsel required. This policy is a plain-English draft. It has not been reviewed by a lawyer and should be checked against the consumer-protection rules that apply to your customers before it is treated as final.
This policy explains how cancellations and refunds work for Stocks Telegraph Premium subscriptions. It forms part of our Terms of Service.
Where the law in your country gives you stronger rights than this policy — for example a statutory cooling-off period — those rights apply and nothing here limits them.
Cancelling your subscription
You can cancel at any time. There is no cancellation fee and no minimum term.
- Sign in and open your account page.
- Open the subscription section and choose to cancel or manage billing.
- Confirm — you will see the date your access runs until.
If you cannot reach your account for any reason, email editor@stockstelegraph.com from the address on your subscription and we will cancel it for you.
What happens to your access
Cancelling stops the next renewal. It does not end your current period.
You keep full premium access until the end of the billing period you have already paid for, after which your account reverts to the free experience. Your account, saved lists and watchlists stay in place.
You can resubscribe at any time at the price shown on the pricing page at that moment.
Our refund position
Because premium access is delivered immediately and in full for the whole billing period, subscription payments are generally non-refundable for partial periods. We do not pro-rate unused days or unused months of an annual plan.
This applies equally to monthly and annual plans, and to discounted or promotional first-period pricing.
We would always rather you cancel before a renewal than ask for money back afterwards — cancelling takes effect immediately and prevents the next charge.
Requesting an exception
We review exceptions case by case and in good faith. We will usually look favourably on situations such as:
- A renewal charged within the last few days that you did not intend to make and have not used.
- A duplicate or accidental charge.
- A prolonged outage or defect that meaningfully prevented you from using premium features.
- A charge you did not authorise.
To request one, email editor@stockstelegraph.com from the email address on the subscription, and include:
- The date and amount of the charge.
- The plan you are on (monthly or annual).
- A short description of what happened.
We aim to reply within five business days. Approved refunds are returned through Stripe to the original payment method and typically appear within 5–10 business days, depending on your bank.
Failed or duplicate payments
If a renewal payment fails, Stripe will retry it. Premium access may be paused until a payment succeeds, and the subscription may be cancelled if it keeps failing.
If you are charged twice for the same period, contact us and we will refund the duplicate in full.
If you think a charge is fraudulent, please contact us before raising a chargeback — we can usually resolve it faster.
Changes to this policy
We may update this policy. Changes apply to subscriptions and renewals occurring after the update, and the current version is always available on this page.
Contact
Billing questions go to editor@stockstelegraph.com, or use our contact page.
Billing support
Something not right with a charge?
Tell us what happened and we will sort it out.
This page is provided for information only and is not legal advice. It is a template pending review by qualified legal counsel.